Jetpack generates 500 error after activating

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  pensadorua · Member · Aug 9, 2018 at 11:12 am

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  Hello!

  I’m receiving a 500 error after activating Jetpack on my website. All other plugins are disabled. 500 error occurs when I’m trying to connect Jetpack after a clean reinstall of WordPress. It has worked before. I won’t even let me in the dashboard inside the site’s admin panel. Any way to solve this? The site is bachynsky.com.ua

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  lukeshoreblog · Member · Aug 9, 2018 at 11:21 am

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  Hi there!

  The site you’re referring bachynsky.com.ua is not hosted on WordPress.com. Your site is a self-hosted WordPress.org site.

  This is a public forum which provides support only for the sites hosted on WordPress.com

  You can seek help for WordPress.org sites here:
  https://wordpress.org/support/

  You can post your question in WordPress.org forum:
  https://wordpress.org/support/forum/miscellaneous/#new-post

  Thanks!

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  yashitamittal · Member · Aug 9, 2018 at 11:24 am

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  Hi there,

  This name servers for your site are

  nserver:          slave.hostsila.net
  nserver:          master.hostsila.com

  bachynsky.com.ua is a WordPress.org site, rather than WordPress.com.
  There is some information about the differences between the two in this guide:

  WordPress.com vs. WordPress.org

  We’re only able to provide support for WordPress websites that are hosted by us.

  You can find help related to the Jetpack issue in Jetpack forums:
  https://wordpress.org/support/plugin/jetpack

  For any other help with a self-hosted WordPress site you can also ask over at the WordPress.org forums:
  https://wordpress.org/support/

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  pensadorua · Member · Aug 9, 2018 at 11:28 am

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  Thanks! Will try to write to their support. Somehow the support button led me here. Sorry for the disturbance!