Jetpack has assigned a new ID when I’ve moved hosts

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  genuineplacebo · Member · Oct 12, 2021 at 12:49 pm

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  Hi,

  I recently migrated my website to 34SP.com hosting, when I did, my Jetpack site statistics, subscribers etc were reset. I have been advised that this might be due to the siteURL changing and Jetpack assigning a new site ID.

  The SiteURL changed from https://whattheredheadsaid.com to https://whattheredheadsaid.com/wp

  But they are in fact the same site, the URL change is a security feature of the hosting. Are you able to locate the second ID and merge in my statistics so no data is lost?

  Thank you.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Oct 12, 2021 at 1:24 pm

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  To get best help, post your problem at https://wordpress.org/support/plugin/jetpack/

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  staff-blorbo · Staff · Oct 12, 2021 at 4:13 pm

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  I’m not seeing this problem with your site currently, the new site’s ID has all of the data of the previous ID.

  Were you able to resolve this?

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  genuineplacebo · Member · Oct 13, 2021 at 8:44 am

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  All of my Jetpack stats are missing prior to July, when I switched hosts, and all my subscriber numbers are on zero – despite having subscribers who still get emails automatically when I publish posts.

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  fstat · Staff · Oct 13, 2021 at 9:42 am

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  Hi there,

  I was able to find your old site’s ID and I have successfully transferred your followers and your stats.

  Let me know if there’s anything else I can help you with.