Jetpack has locked me out of my site’s login page

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  gunjandixit08 · Member · Jul 31, 2018 at 3:03 pm

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  Jetpack has locked me out of my site’s login page. I am encountering this problem twice in 15 days. I want to know why this is happening ? I know my password so its not me who is doing security violations.

  The blog I need help with is: (visible only to logged in users)

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  kosiew · Member · Aug 1, 2018 at 12:53 am

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  hi,

  Have you tried these instructions to whitelist your IP address
  https://jetpack.com/support/security-features/#unblock ?

  Jetpack’s Protect function looks at the incoming IP address when you try to login, and compares it against our network of blocked IPs. This works pretty well, unless Jetpack’s Protect is being told the wrong IP address by your site’s server. .. every single time someone with a WordPress site on your site’s server entered the wrong password, we thought it was the same person. If your hosting provider has several hundred WordPress sites on the same server/IP, that adds up fast, leading to a ban on the IP.
  
  https://wordpress.org/support/topic/jetpack-has-locked-your-sites-login-page/

  Let us know if you have more questions.