Jetpack has locked my site’s login page
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Jetpack has locked my site’s login page. I’m the administrator. The token doesn’t work. Please help!
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host ironrabbit.net on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Siteground. As a result, we do not have access to your site and are not familiar with the source of your issue. Specifically we use a custom login system on WordPress.com for enhanced security, and because of this our procedures for regaining account access do not work on sites hosted with other providers.
The good news is that as long as you have access to the server control panel through Siteground, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask Siteground for direct assistance in completing the steps in that article; they would be in the best position to help. After you have regained access to your site, you are welcome to migrate an exact copy to our WordPress.com managed hosting by using this plugin.
The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ ThOnce you are hosted here, our custom account login system will keep your account secure and make recovering access much easier. Should anything come up that you are not able to resolve for yourself, you can use our in-house WordPress site support (with live chat option) to ask our Happiness Engineers for assistance. Thanks!
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Thanks – please close this item; it was made in error as I thought I was contacting Jetpack plugin support.
- The topic ‘Jetpack has locked my site’s login page’ is closed to new replies.
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