Jetpack Image CDN Not Loading in EU/PL

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  malltu · Member · Jun 18, 2023 at 12:21 pm

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  Images upload from 2 days back till now served through Jetpack’s CDN are not loading to users in Europe ( EU/PL ). For our two standalone sites:

  Startseite

  Strona główna

  For example, our imaga through CDN alpentent.de: https://i0.wp.com/alpentent.de/wp-content/uploads/2023/05/11balans_creek-scaled.jpg?resize=300168&ssl=1

  and example from alpentent.eu:
  https://i0.wp.com/alpentent.eu/wp-content/uploads/2023/06/DSC08151-scaled.jpg?resize=300168&ssl=1

  Images upload 3 days ago and older is showing correctly.

  The images show up as broken on the site. If they go directly to the image without the wp.com prefix, it works ( https://alpentent.eu/wp-content/uploads/2023/06/DSC08151-scaled.jpg ), ( alpentent.de/wp-content/uploads/2023/05/11balans_creek-scaled.jpg ). If they go directly to wp.com, they get a “We cannot complete this request, remote server returned an unexpected status code (400)”.

  When I go through VPN region in the USA haven’t been able to replicate this issue; it seems to be isolated to European region.

  This does not seem to be directly linked to the known issue with my server host Hitme.pl; many users we talked with in Poland have the issue on multiple devices/networks and different internet providers.

  There does not appear to be anything we can do on our end/server.

  My host from Hitme.pl add all subnet from Jetpack, and all IP from Jetpack, even turn off firewall and mod_security for test and after this issue is the same.

  Is this known to the Jetpack team?
  Any ways that we can help resolve this?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  helper-heroponriki · Member · Jun 18, 2023 at 1:15 pm

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  Hello!

  Thank you for reaching out to us on the free support forums for websites hosted on WordPress.com. However, as your site is not hosted with us, there are limitations to the assistance and advice we can provide. But don’t worry, I can still guide you in the right direction to get the help you need.

  Since you’re experiencing an issue with the Jetpack plugin, I recommend reaching out to Jetpack Support for further assistance. If you have a paid plan, you can contact them through https://jetpack.com/contact-support/?rel=support. If you don’t have a paid plan, you can seek support at https://wordpress.org/support/plugin/jetpack/.

  Thanks for understanding!