Jetpack issue

• 

  carawilde · Member · Dec 22, 2021 at 2:28 pm

  • Copy link
  • Add topic to favorites

  Hi there
  Jetpack is unable to connect to the blog that I have linked to this account

  carawilde.com/running because it no longer exists – its been deleted from my server. Could I change the linked blog to carawilde.com please?

  I currently can’t use woo commerce payments with Jetpack because Jetpack is unable to connect to this account and I’m not sure how to resolve that.

  Thank you

  I don’t have a site linked to this WordPress.com account

• 

  kokkieh · Staff · Dec 23, 2021 at 9:24 am

  • Copy link

  Hi there,

  I don’t see any Jetpack sites at all connected to this account, and you also appear to have deleted the account completely.

  If a new site is unable to connect to Jetpack, the problem is with that site, and this isn’t being caused by any old connection for a different site in your account, so neither removing the old site nor deleting your WordPress.com account will fix the problem in this case.

  Please reply to the confirmation email we sent you when you closed your account so we can help you reopen the account. Once that’s done, we can transfer your request to the Jetpack team so they can help you troubleshoot the Jetpack connection issue from their end.