Jetpack issue and stats have disapeared
-
We received an notice that there was an issue with Jetpack connecting to WordPress. When we reconnected it all the site stats had disappeared for the site.
Is there a way to retrieve them?
The blog I need help with is: (visible only to logged in users)
-
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built in to WordPress.COM blogs. Therefore, you may want to share you solution on the Jetapack support forum at WordPress.ORG.
re: Jetpack support
Some Jetpack solutions are here http://jetpack.me/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-serviceSee also this guide to Disconnect Jetpack Sites http://en.support.wordpress.com/disconnect-jetpack-sites/
Also note that for WordPress.ORG issues, if you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.
- The topic ‘Jetpack issue and stats have disapeared’ is closed to new replies.
WordPress.com Forums 