Jetpack issue – no access to website anymore

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  jasminemama · Member · Aug 18, 2022 at 9:38 pm

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  Dear Support,

  I was having access with jetpack and now I cannot access my website over wordpress.com anymore.

  Can somebody please help me?

  Thanks

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  aleone89 · Staff · Aug 19, 2022 at 12:33 pm

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

  You may need to reach out to Jetpack support: https://jetpack.com/contact-support/

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  jasminemama · Member · Aug 21, 2022 at 7:49 am

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  Hi, it is jasminemama.com

  I already restored jetpack and I had access again, but now wordpress says again that I do not have a website (and if I would to create a new one)

  What do I need to do?

  Thanks

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  staff-mckluskey · Staff · Aug 21, 2022 at 8:38 am

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  I can see there’s an issue with a security token, which affects the site’s communication with Jetpack. Our help here is very limited, so if you reconnect Jetpack, and still can’t access your site from WordPress.com, please reach out via https://wordpress.org/support/plugin/jetpack/. Jetpack’s support team will be able to give you more information and the next steps to resolve this.