Jetpack issues
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‘Jetpack can’t communicate with your site because your site isn’t responding to requests.’ Does any know how to restore this?
The blog I need help with is: (visible only to moderators and staff)
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Hey there,
Thanks for reaching out!
It looks the refund window has now passed, so a refund would not be possible at this time.
It is possible to switch off auto-renew via this page here: https://wordpress.com/me/purchases
For our information, would you be willing to explain why you’re deciding to cancel/refund? Perhaps I can turn any issues you’ve had around, or I can help you with a website you’re working on.
Looking forward to hearing from you!
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Hi there,
I’m happy to inform you that the issue with Jetpack has been resolved, and your site is now loading correctly.
While reviewing your account, I also noticed that you’ve disconnected your domain shopdcsoles.com. Currently, your site’s primary address is shopdcsoles.wpcomstaging.com. If you’d like to reconnect your original domain, please follow the instructions provided here: https://wordpress.com/support/domains/connect-existing-domain/.
If you have any other questions or need further assistance, please don’t hesitate to ask. We’re here to help.
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Hi @dcsolesdfw, I can’t tell for sure what started the issue, but I can see it was a problem with your account connection. Sometimes we’ll see that if you’ve just imported a site from backup, but I’m sure there are a few other situations, too.
The connection tried to auto-heal a few times before you got in touch. In this case, my colleague had to reset it from our side, but you should be good to go now. Let us know if you need more help!
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