jetpack issues?

  • Unknown's avatar
    thechemmeister · Member ·

    My site cannot be accessed and I cannot get into it to update jetpack, which seems to be the problem. Here is one error message I get:
    Fatal error: Cannot find a library with slug admin-pages/class.jetpack-landing-page. in /home/johndewey/thechemmeister.com/wp-content/plugins/jetpack/require-lib.php on line 35

    Here is the message for anyone who tries to access it:
    Warning: require_once(/home/johndewey/thechemmeister.com/wp-content/plugins/jetpack/3rd-party/3rd-party.php): failed to open stream: No such file or directory in /home/johndewey/thechemmeister.com/wp-content/plugins/jetpack/jetpack.php on line 85

    Fatal error: require_once(): Failed opening required ‘/home/johndewey/thechemmeister.com/wp-content/plugins/jetpack/3rd-party/3rd-party.php’ (include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/johndewey/thechemmeister.com/wp-content/plugins/jetpack/jetpack.php on line 85

    my URL is http://www.thechemmeister.com

    Please help!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    bookgirlmn · Member ·

    Hi,
    I just visited your site and it is loading fine for me.

    If you still need help with something, you should go to the WordPress.org support forum at https://wordpress.org/support/ and post your help request there. (This support forum is for sites that are hosted with WordPress.com. You are using self-hosted WordPress, which is supported at WordPress.org.) You will need to register with a new username at that site, as WordPress.com and WordPress.org are completely separate. Here’s some info about the difference between the two: https://en.support.wordpress.com/com-vs-org/

  • Unknown's avatar
    timethief · Member ·

    We provide support only for wordpress.COM hosted sites. We do not provide support for
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
    (3) Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.me/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, and if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

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