jetpack locked me out of my site

  • Unknown's avatar
    sudburyksaba · Member ·

    Hi,
    i ignored a ‘not secure’ message next to http:// of my site (sudburybasharon.org.il) for a few days and then i got a message saying i’m locked out.
    I tried to follow the instructions to make my way bak in but now i’m completely blocked. it doesn’t recognize my password. I also tried to change it via the email I recieved from jetpack, but did not succeed.
    How can I get back to the back end of my site?

  • Unknown's avatar
    gemmacevans · Member ·

    Hi sudburyksaba,

    It sounds like you may be referring to Jetpack Protect (a security feature):

    Homepage

    Jetpack support will be the best place to ask for advice if you are unable to login at all:

    Contact Support

    Best of luck.

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