Jetpack locking website, sending verification email to incorrect email address

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  northumberlandacersandplants · Member · Nov 3, 2025 at 5:55 am

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  Jetpack keeps logging me out and sending a verification email to an email address that isn’t mine or the emails never appear. The email address is a series of *** so hard to check but the emails never arrive so it must be incorrect.
  anyone have any ideas how I can get access to my website and fix this?

  The blog I need help with is: (visible only to logged in users)

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  mellonmikee · Member · Nov 4, 2025 at 8:10 pm

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  It sounds like your Jetpack connection might be linked to an old or incorrect WordPress.com account.

  Try this:

  1. Log in to your site’s admin area directly via yourhosting.com/wp-admin (replace with your domain).
  2. Go to Jetpack → Connection and click Manage connection or Disconnect.
  3. Reconnect Jetpack using the correct WordPress.com account and email.

  If you’re completely locked out or the wrong email keeps appearing, reach out to Jetpack Support — they can reset the connection for you.

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  staff-chatoxzwp · Staff · Nov 6, 2025 at 5:46 pm

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  Hello there, Sebastian here, I hope you are doing well.

  It seems that your issue is related to Jetpack account protection. We can deactivate it from our end, so you will be able to login again. In order to do that we’ll need you to contact us directly using using this form https://jetpack.com/contact-support/?hpi=1

  Thanks and talk soon,