Jetpack login problem
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Hello I have my WordPress website privet hosted and i can’t login inside the ‘wp-login.php’ since it redirect me into Jetpack/WordPress.com-account which tied to an email from a domain I no longer own, so I can’t receive the verification code. I need help recovering access into simple user or password login or on option to insert a new email for recovery.
tnx. -
Hi there,
We would be happy to look into this with you!
Could you share the URL of the website you’re looking to access?
You can use our site profiler to ensure the site is hosted with us, here: https://wordpress.com/site-profiler.
If it is hosted with us, and you’re having issues accessing your account, we have information on how to recover an account, here: https://wordpress.com/support/account-recovery/.If it’s not hosted with us, I would suggest contacting the host, which can be located on the Site Profiler instead, or use the WordPress.org forums instead: https://wordpress.org/support/forums/.
Please let me know if you have any questions on this!
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Hi Beth
Thank you for the replay.
The url is: https://kitpro.me/wp-login.php
When I logged into the my wordpress platform it required me to insert email which was part of my old domain which doesn’t exist any more.
The site is self-hosted and I got inside the host and domain platform but i never provided or created a specific email (I left it without an email) since this site is not a primary account therefore while login into the host and domain platform I use my main email account which doesn’t connect it.
Best regards -
You can always log in with the username and password when you set up that site when you follow the link Log in with username and password
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It’s not working. its redirect me to Jetpack with the follow text modal:
Verify your identity
We’ve noticed that your current password may have been compromised in a public leak. To keep your account safe, we’ve added an extra layer of security.
We’ve sent a code to a****@***.com Please check your inbox and enter the code below to verify it’s really you.
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Hi again @ringo645,
We’re unable to assist with this directly, since the site isn’t hosted with us.
As mentioned earlier, I would recommend asking your quetsion in the WordPress.org Forums, where they’ll be able to better assist you: https://wordpress.org/support/forums/. Or by taking a look at the WordPress.org documentation, like this one: https://wordpress.org/documentation/article/reset-your-password/.
Thank you!
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Strange answer. WordPress forced the jetpack plug-in on my site without my permission logging me outside. this is not connect to a host issue whatsoever. please escalate my request to a manager.
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Hi @ringo645,
If you’re looking to log in to WordPress.com instead, but are having issues. You are welcome to contact the appropriate team, which can help you with account recovery here: https://wordpress.com/wp-login.php?action=recovery.
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