Jetpack Monitor

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  gutenbergone · Member · Aug 6, 2019 at 9:09 pm

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  I had a website for school but was closed (or should have been) after the class had finished. However, recently I have been getting frequent messages from Jetpack Monitor that my site is not loading, followed by messages saying that it’s back up again. Not sure if you can help, but can you? I was about to close my WordPress account when I thought I would send you guys this message first.

  The blog I need help with is: (visible only to logged in users)

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  byteofgrace · Member · Aug 7, 2019 at 4:36 pm

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  Hi there,

  Your website seems to be using the open-source WordPress.org software, you need to seek assistance from their forums which can be found on:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted websites only. If you want to know the difference between the two, you can find more information on this document:

  WordPress.com vs. WordPress.org

  Best regards.

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  kokkieh · Staff · Aug 8, 2019 at 9:07 am

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  Hi there,

  I see you’ve already closed your account, so I’m marking this as resolved.

  @gracema2002, please do not refer people to the general WordPress.org forums for help with the Jetpack plugin. Either tag the thread for staff, or refer them to Jetpack support directly.

  The WordPress.org forums are only for issues directly related to the open source WordPress software, not for specific plugins or themes for that software or hosting issues with sites using that software.