Jetpack Monitor from Site I Don't Operate

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  joshmanuels · Member · Feb 6, 2018 at 1:19 am

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  Hi, I always get an email from ‘Jetpack Monitor’ notifying me of a downtime of a site I don’t operate any longer. Plus I don’t even have access to the site’s settings or dashboard to disable the Jetpack Monitor. I need your assistance to stop receiving those mails.

  The blog I need help with is: (visible only to logged in users)

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  ismaeliea · Member · Feb 6, 2018 at 4:41 am

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  Hi there!

  I am so sorry but you are using the wrong forum center. You need to know the difference between WordPress.com, and WordPress.org, because they aren’t the same forums. Each have different but some same features. If you still don’t understand, read on.

  You are on WordPress.com Forums, when you would need to be on WordPress.org forums, for this request, as this is for hosted sites, and not for “self” hosted sites under their own hosts.

  The difference between WordPress.com forums and WordPress.org can be found here. Basically, they have they have the same name, but the difference is .org, and .com, and have different options in each. Also, WordPress.com, is where everything is done for you, and WordPress.org, where you manage you servers, etc.

  WordPress.com and WordPress.org have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums.

  You might want to contact your host, wnd their support center and get more information, and contact them for more information regarding this.

  The forums for WordPress.org can be found here.
  We’re so sorry we couldn’t assist you further, and wish you success on your site.

  I’ll also tag this as Modlook, since WordPress.com, is connected with Jetpack, and staff may be able to help.

  Cheers :)

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  fstat · Staff · Feb 6, 2018 at 7:52 am

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  Hi there,

  Let me know the site’s address and I’ll disconnect it from your WordPress.com account.

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  joshmanuels · Member · Feb 15, 2018 at 6:04 pm

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  Thanks Fstat… I understand I posted in the wrong forum since my site is self-hosted.

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  fstat · Staff · Feb 16, 2018 at 8:37 am

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  Hi Josh,

  Since both WordPress.com and Jetpack are Automattic’s products I can disconnect a Jetpack site from your WordPress.com account.

  I currently see four sites connected to your account. Just let me know which one you want to be disconnected and I’ll take care of it.

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  joshmanuels · Member · Feb 16, 2018 at 7:26 pm

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  Any other site EXCEPT “guysandgurls.com”

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  fstat · Staff · Feb 17, 2018 at 9:23 am

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  Done! I removed all the Jetpack sites except for the one you mentioned.

  Let me know if there’s anything else I can do for you. I’m happy to help.

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  joshmanuels · Member · Feb 17, 2018 at 10:26 am

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  Thank you.

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  fstat · Staff · Feb 17, 2018 at 12:17 pm

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  You’re welcome!