Jetpack no longer connects

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  janpienaar · Member · Mar 2, 2022 at 4:25 pm

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  After doing some upgrades of plug-ins Jetpack does not want to connect. I have tried re-installing but it returns an error. Can you assist?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-blorbo · Staff · Mar 2, 2022 at 6:21 pm

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  What is the error you’re seeing when you try to install Jetpack?

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  janpienaar · Member · Mar 3, 2022 at 9:38 am

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  After deleting Jetpack and re-installing, I get the following:

  The Jetpack server was unable to communicate with your site https://ehealthsource.co.za [HTTP 403]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support/

  Regards

  Jan

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  staff-mckluskey · Staff · Mar 3, 2022 at 11:33 am

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  Right, have you already reached out to your host?

  The reason you see an error is that there’s a problem with the XML RPC endpoint on your site. Jetpack requires access to the XML RPC file as found here:
  https://ehealthsource.co.za/xmlrpc.php.

  At the moment, it’s returning a 403 / Forbidden error, while it should look like this example:
  https://jetpack.com/xmlrpc.php.

  Problems accessing XML RPC could be due to another plugin, a security module, or a block on your server. As a first step to fixing this, I’d recommend contacting your host to see whether they block XML RPC and, if so, to unblock it for Jetpack (they can find our IP range here https://jetpack.com/support/hosting-faq/).
  If that doesn’t help, please reach out directly to Jetpack’s support via https://wordpress.org/support/plugin/jetpack/.

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  janpienaar · Member · Mar 3, 2022 at 1:53 pm

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  I whitelisted all the IP’s recommended and then managed to install and activate Jetpack.

  Thanks

  Jan