Jetpack not communicating with website- e-mail signup form not working
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Tried all the troubleshooting tricks: disabled all plugins 1 by 1, checked known issues (no plugin or theme that I use appears there), checked the XMLRPC bit, disconnected and re-connected Jetpack to no avail.
Was also under the impression that paid accounts would still have support, but kept getting redirected to the 9/11- 9/18 vacation page.
Please help! Thank you!The blog I need help with is: (visible only to logged in users)
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Hi there, the best place to ask is the Jetpack forums at https://wordpress.org/support/plugin/jetpack or you can contact Jetpack support at https://jetpack.com/contact-support/
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My website is not on org :( and the contact support page pretty much says “sorry but we are gone for a week, kthanks” :(
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My apologies, I see now that you have a Business plan upgrade on your site? If so, please make sure you are logged in with the username that purchased the upgrade and then you should be able to post directly through the contact form at https://wordpress.com/help/contact
Staff support is indeed limited this week, but you’ll see their availability there. Sorry for the confusion.
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I am logged in, but I am just redirected here from the help/contact page
https://en.support.wordpress.comWhen I click on get Help, I am redirected again to https://wordpress.com/help/contact
It’s like some never ending loop
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That is very strange. When I tried to submit a support request at https://wordpress.com/help/contact it was directed to email support. I can also see their current LC availability on that page.
Regardless, I’ve gone ahead and tagged this for Staff assistance, but again, replies will be delayed a bit. Thanks for your patience.
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@dafrastar sorry to hear that :( We have a message about delays, but you’ll still get priority support if you’re logged in as the upgrade owner — and you are.
If you try again at http://wordpress.com/help/contact and still can’t reach us, let me know and I’ll email you directly. Also, please let me know exactly what error you’re getting. Thanks!
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Hello, thanks so much for the help.
I am still seeing the same thing :/ No way to contact anyone -
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@dafrastar just noting I emailed for more info but did not hear back yet. Can you respond there?
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I totally did on the 12th- message somehow got cut off, and the code disappeared :(
It looks like your site can not communicate properly with Jetpack.
SELF:
Array
(
[headers] => Requests_Utility_CaseInsensitiveDictionary Object
(
[data:protected] => Array
(
[server] => nginx
[date] => Mon, 18 Sep 2017 18:56:30 GMT
[content-type] => text/plain;charset=utf-8
[expires] => Wed, 11 Jan 1984 05:00:00 GMT
[cache-control] => no-cache, must-revalidate, max-age=60
[x-hacker] => Jetpack Test
[x-ac] => 3.dfw _dfw
[strict-transport-security] => max-age=15552000
))
[body] => {“error”:”Jetpack not connected”,”error_description”:”We were unable to find a Jetpack instance on your site. Please connect Jetpack to your WordPress.com account from within your WordPress admin.”}
[response] => Array
(
[code] => 400
[message] => Bad Request
)[cookies] => Array
(
)[filename] =>
[http_response] => WP_HTTP_Requests_Response Object
(
[response:protected] => Requests_Response Object
(
[body] => {"error":"Jetpack not connected","error_description":"We were unable to find a Jetpack instance on your site. Please connect Jetpack to your WordPress.com account from within your WordPress admin."}
[raw] => HTTP/1.1 400 Bad Request
Server: nginx
Date: Mon, 18 Sep 2017 18:56:30 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: close
Expires: Wed, 11 Jan 1984 05:00:00 GMT
Cache-Control: no-cache, must-revalidate, max-age=60
X-hacker: Jetpack Test
X-ac: 3.dfw _dfw
Strict-Transport-Security: max-age=15552000{"error":"Jetpack not connected","error_description":"We were unable to find a Jetpack instance on your site. Please connect Jetpack to your WordPress.com account from within your WordPress admin."}
[headers] => Requests_Response_Headers Object
(
[data:protected] => Array
(
[server] => Array
(
[0] => nginx
)[date] => Array
(
[0] => Mon, 18 Sep 2017 18:56:30 GMT
)[content-type] => Array
(
[0] => text/plain;charset=utf-8
)[expires] => Array
(
[0] => Wed, 11 Jan 1984 05:00:00 GMT
)[cache-control] => Array
(
[0] => no-cache, must-revalidate, max-age=60
)[x-hacker] => Array
(
[0] => Jetpack Test
)[x-ac] => Array
(
[0] => 3.dfw _dfw
)[strict-transport-security] => Array
(
[0] => max-age=15552000
))
)
[status_code] => 400
[protocol_version] => 1.1
[success] =>
[redirects] => 0
[url] => https://jetpack.wordpress.com/jetpack.testsite/1/?url=https://dafrastar.com/xmlrpc.php
[history] => Array
(
)[cookies] => Requests_Cookie_Jar Object
(
[cookies:protected] => Array
(
))
)
[filename:protected] =>
[data] =>
[headers] =>
[status] =>
))
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I think it is showing now. So sorry for the delay here, I have no idea why my comment did not show properly
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@dafrastar I was hoping to work with you via email from here, but if you’ll let me know what page you’re seeing that on I’ll help how I can.
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@dafrastar WordPress.com is a service by Automattic.
You can respond to that email, or tell me what page you saw the error on. Thanks :)
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