Jetpack not connected, site hidden.

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  mirandartasker · Member · May 23, 2025 at 7:59 pm

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  I was logged out of my account, and upon logging back in, my jetpack is not connected to my wordpress, or that’s what I think is going on. I contacted support and it wouldn’t give me a human because it said that’s for paid accounts only. I have a paid account. I can’t get back in and have no idea why. It says it’s “hidden,” but I can’t make it visible. When I click on the domain that it provides, it says 404 site not found.

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · May 23, 2025 at 8:25 pm

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  According to https://completedns.com/dns-history/ that domain expired back in November 2023 and is available to anyone who wants to buy it.

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  mirandartasker · Member · May 23, 2025 at 8:59 pm

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  Thanks for a quick response! I’m not sure if that domain is correct because I use randadrives.wordpress.com. I don’t think this is very user-friendly, so I apologize for not being the most tech literate. I’ve paid for a year subscription twice now.

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  josefhtest · Member · May 23, 2025 at 9:31 pm

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  Hi @mirandartasker,

  I understand how important it is to gain access to your site and domain. Let’s work together to resolve this.

  As mentioned earlier, the domain ruthlessliving.com is currently available. Additionally, the site I found under your account, mirandartasker, is on a free plan.

  The site randadrives.wordpress.com with a paid plan is registered under a different email address. Are you able to access that site? If so, you can register ruthlessliving.com using this link: https://wordpress.com/domains/add.

  If you need to recover access to the account and you know the email/username used, you can try resetting the password here: https://wordpress.com/wp-login.php?action=lostpassword.

  I can see that the site randadrives.wordpress.com is working well on my end. If you are encountering any errors, could you please share a screenshot of what you see on your side, omitting any sensitive information?

  Here is a guide on how to take screenshots: https://wordpress.com/support/make-a

  I look forward to your reply so I can help you further. 
  

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  jdrusnak · Member · May 24, 2025 at 6:39 am

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  Did you sort this out? I have the same issue.
  
  I can access my blog on the app…but not really. I can’t upload files. Can’t see previous posts. And keep getting this error about “This blog is hidden and couldn’t be loaded. Enable it again in settings and…”
  
  Really annoying.

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  josefhtest · Member · May 24, 2025 at 6:36 pm

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  Hi @jdrusnak
  
  I can see how frustrating that must be.
  
  Could you please share the URL of your site so I can take a closer look? Also, are you able to upload files and see your posts in the browser, or do you get the same error as in the app?
  
  I look forward to your reply.

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  bedirhan070807 · Member · May 24, 2025 at 7:21 pm

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  @josefhtest Can you read my situation and help me too? Subject

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  josefhtest · Member · May 25, 2025 at 12:20 am

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  Hi @bedirhan070807,
  
  I have replied to your topic. We can continue the conversation there.
  

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  randadrives · Member · May 25, 2025 at 2:08 am

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  Thank you so much. User-error! I completely forgot I used a different email address for my paid account. Issue resolved.