Jetpack not working and blocking access to wp-admin
-
Hey!
We are facing some issues with our blog since we are out of nowhere unable to login on wp-admin. We have not changed our password. We then attempted to change it but received a message that prevented the email to update our password from being sent.
We then logged in onto wordpress.com and clicked on mysite and received the ‘Please check your Primary Site’s Jetpack connection wp-admin’ message.
I spent a couple of hours browsing how to reconnect or reinstall Jetpack but I’d have to do it either through wordpress.com, which I can’t because of that message, or through wp-admin, which I can’t login into.
I’m assuming the problem is related to Jetpack?
The blog I need help with is: (visible only to logged in users)
-
Please contact Jetpack Support about this via https://jetpack.com/contact-support/?rel=support if you have a paid plan, or https://wordpress.org/support/plugin/jetpack/ if you do not.
-
Unfortunately that is not possible since we do not have a paid plan nor an account on wordpress.org.
-
We aren’t able to fix that through this forum. You’ll need to set up a WordPress.org account and post in the forum linked in our previous reply.
- The topic ‘Jetpack not working and blocking access to wp-admin’ is closed to new replies.