Jetpack plug in disconnected but can’t install

  • Unknown's avatar
    secondhandpagesco · Member ·

    I some how had my jetpack plug in fail, but when I followed the steps to uninstall it, and reinstall it – it says there is still a destination file downloaded. I cannot find it ANYWHERE on my dashboard, and I can’t figure out how to fix it! HELP!

  • staff-mckluskey · Staff ·

    Hi there!

    You’ll probably need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /jetpack/ directory there.

    Once that’s done, you’ll be able to reinstall Jetpack normally from Plugins > Add New in your site’s Dashboard.

    If you need more help with that, you can find support directly on the Jetpack Forum: https://wordpress.org/support/plugin/jetpack/

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