jetpack plugin lost all stats and blog subscribers

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  lbadmin29713635 · Member · Oct 9, 2012 at 10:37 pm

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  pjvandal

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  staff-blorbo · Staff · Oct 9, 2012 at 10:40 pm

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  Ok, so you had three different URLs.

  That one was for secure.lb-test.local, and it did have quite a few followers, which I have transferred.

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  lbadmin29713635 · Member · Oct 9, 2012 at 10:44 pm

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  Arrggghhhh. Thank you. That’s my test server! it’s a virtual machine.

  Ok, here are a couple more URL’s to look for then — other names for the test server:

  lb-test
  lb-test.local

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  staff-blorbo · Staff · Oct 9, 2012 at 10:51 pm

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  No results for those, but it looks like we did find and transfer all of your subscribers from secure.lb-test.local.

  Can you confirm?

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  lbadmin29713635 · Member · Oct 9, 2012 at 10:54 pm

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  Yes, thanks for your persistence. In the admin dashboard right now it is telling me there are 8 subscribers for “Blog” and 1 for “Comments”. However, when I click on Blog, there are a lot more than 8 in there, but less than the full 500+. However, I immediately downloaded the csv for a backup and that has 562 addresses.

  So….. I was thinking that maybe I should disconnect and re-connect again to sync the numbers. Does that make sense to you?

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  staff-blorbo · Staff · Oct 9, 2012 at 10:55 pm

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  No, don’t disconnect. It will take some time for the total to update. As long as they’re in the CSV, they’re all there.

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  lbadmin29713635 · Member · Oct 9, 2012 at 11:00 pm

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  Ok.

  THANKS for you help. You have certainly lived up to your title today by engineering my (and my partner’s) happiness after some serious angst.

  While I have you on the line… I do want to secure our admin area via SSL and in our setup, the only way I can do that is by running the admin on a different host name. The question is, will this all happen again if we start logging in to the admin via a different host name? Is there anything I can do to make that a rational transition?

  Thanks again for all your assistance.

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  staff-blorbo · Staff · Oct 9, 2012 at 11:05 pm

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  You’re welcome!

  You shouldn’t need to run your admin from a different hostname. Please see http://codex.wordpress.org/Administration_Over_SSL and contact http://wordpress.org/support/ if you need any help with that.

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  lbadmin29713635 · Member · Oct 9, 2012 at 11:12 pm

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  You’re right, I shouldn’t have to run the admin from a different hostname, but I am running the site behind cloudflare and they do not handle SSL on their free tier of service. I would have to upgrade and spend some dollars that are currently out of our budget. So the only way to run the admin via SSL is to use a hostname that bypasses cloudflare for the admin.

  Anyway, I know all that config is off-topic for you. I’ll bring it up in the support forum for the jetpack plugin. Thanks again.

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  staff-blorbo · Staff · Oct 9, 2012 at 11:22 pm

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  You’re welcome!