Jetpack Post by Email suddenly rejecting all images

  • Unknown's avatar
    sggmuk · Member ·

    We have been using Jetpack Post by Email since the site was launched and had no problems. Text was correct and attached photos were inserted as image galleries. (I’ve been using this for ages on other sites I manage, also without any problems.)

    This week the past two attempts have resulted in all the attached images being rejected. “Invalid response from the Jetpack site” it says.

    Nothing has changed as far as I know. The images were, as before, all under the 2MB size limit and the staff posting have used the same method as before and sent from the same e-mail address. I have made no changes to the site since last week when it was working. It’s just started rejecting all the images.

    I’ve checked with my host and there is nothing they can see causing a problem.

    It’s a WordPress.org site and I’ve since added the rejected photos manually.

    Any ideas? Thanks in advance.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    clownplanet · Member ·

    Hi sggmuk,

    I have exacly the same problem in my web http://www.clownplanet.com

    I use a plugin to take one image of the email as featured image. Last two weeks Jetpack publish de text of the email, but not the image. Each time I send one email with an image I got an email from Jetpack with this message:

    ——————————————–
    Some attachments were rejected from the following WordPress.com Post by Email:

    image-13910.jpg – Invalid response from the Jetpack site
    ——————————————–

    Hope there is a solution…

  • Unknown's avatar
    timethief · Member ·

    Hi there,
    We provide support only for WordPress.COM hosted blogs and your need JetPack support for WordPress.ORG installs.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    Some JetPack solutions are here http://jetpack.me/support/
    Others are in the JetPack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page

    However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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