Jetpack primary site connection
-
Hello
I cannot access the “My Home” page for my website, nor can I get anything from the “Write” link in the upper right hand corner. When I try to access these areas I get the “please check your primary site’s Jetpack connection, then a link to the admin page, but there is no instruction on what to do. The Jetpack plugin seems to be up to date, as well as the website itself.
Can you help me out with this?
Thank you.
-KenThe blog I need help with is: (visible only to logged in users)
-
Hi there,
What is the URL for the site you’re referring to?
Please note that this forum is exclusively for WordPress.com websites; for open-source WordPress websites (from WordPress.org), there is a dedicated forum here: https://wordpress.org/support/forums
In regards to Jetpack plugin support, you can post your query here:
https://wordpress.org/support/plugin/jetpack/Thank You!:)
-
Hello Ken,
It looks like the site is on the business plan and so you can reach out for realtime help via: https://wordpress.com/help/contact
I’m unable to replicate what you’re seeing there, and I can see that Jetpack is running and connected as it should be.
Can you tell me if the problem persists after clearing the browser cache please? https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
Many thanks!
- The topic ‘Jetpack primary site connection’ is closed to new replies.