Jetpack primary site connection

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  kenbebelle · Member · Jul 18, 2022 at 3:33 am

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  Hello

  I cannot access the “My Home” page for my website, nor can I get anything from the “Write” link in the upper right hand corner. When I try to access these areas I get the “please check your primary site’s Jetpack connection, then a link to the admin page, but there is no instruction on what to do. The Jetpack plugin seems to be up to date, as well as the website itself.

  Can you help me out with this?

  Thank you.
  -Ken

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Jul 18, 2022 at 11:50 am

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  Hi there,

  What is the URL for the site you’re referring to?

  Please note that this forum is exclusively for WordPress.com websites; for open-source WordPress websites (from WordPress.org), there is a dedicated forum here: https://wordpress.org/support/forums

  In regards to Jetpack plugin support, you can post your query here:
  https://wordpress.org/support/plugin/jetpack/

  Thank You!:)

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  aleone89 · Staff · Jul 18, 2022 at 12:05 pm

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  Hello Ken,

  It looks like the site is on the business plan and so you can reach out for realtime help via: https://wordpress.com/help/contact

  I’m unable to replicate what you’re seeing there, and I can see that Jetpack is running and connected as it should be.

  Can you tell me if the problem persists after clearing the browser cache please? https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  Many thanks!