Jetpack / Sitelock
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I have been trying to post a blog entry since Thursday. I am not in IT and I do not know how to fix this.
There was an error retrieving your site settings. Make sure your Jetpack is up to date (this is what I get from my PC).I get a n error when I try to publish from my phone…
You say it’s sitelock, they say it’s an IP issue with Jetpack and no one is helping me resolve this.
I can send (again) the activity log from my phone but I really need a resolution.
The blog I need help with is: (visible only to logged in users)
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We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin. Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs. A wordpress.COM account is required to run the Jetpack plugin, but we do not provide Jetpack support on these wordpress.COM support forums. Please direct Jetpack issues to where they can get Jetpack support.
re: Jetpack support
Some Jetpack solutions are here http://jetpack.me/support/Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
You are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ -
I can’t log on to wordpress.org so I am not sure how I would be associated with it. I can log onto wordpress.COM though.
As mentioned, not techie so I am looking for some simplified (layman) help.
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I repeat that if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ -
I am confused as to what the difference is btw .COM and .ORG and why I am now .ORG when my site shows under .COM.
Seemsx way too complicated
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You are posting to the wrong support forum. We cannot help you here.
myidoknowjack.com is hosted by Incapsula, not by wordpress.COM
WHOIS: Click Here
IP Address: 199.83.131.92
Name Servers:
ns2.bluehost.com
ns1.bluehost.com -
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re: Jetpack support
Some Jetpack solutions are here http://jetpack.me/support/Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
- The topic ‘Jetpack / Sitelock’ is closed to new replies.
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