Jetpack Social doesn’t work

  • Unknown's avatar
    generalmemetics · Member ·

    Publicize, and now Jetpack Social, has always been janky. It historically hasn’t posted consistently and or even at all across our social platforms. Sometimes it posts certain categories, but not consistently. I tried disconnecting and resetting everything, but now it doesn’t post any category to any social platform at all, period.

    I know this is a problem for other folks — I welcome advice in solving it.

    — Josh

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    carmochloe · Member ·

    Hi Josh, I am not familiar with this issue. Perhaps staff have logs to Jetpack Social and can check why this might be happening.

  • staff-seneca · Staff ·

    Hi Josh,

    Thank you for reaching out and sharing your experience with Jetpack Social. I understand how frustrating it can be when your social posts aren’t publishing as expected. Let’s troubleshoot this together and work towards a solution.

    First, could you confirm the following details to help narrow the issue?

    1. Account Connections:
      • Have you recently reconnected your social accounts? You can do this via Tools → Marketing → Connections.
      • Ensure each account shows as connected without any errors.
    2. Publishing Settings:
      • When creating a new post, are the correct social accounts selected under the “Share this post” section in the editor?
    3. Post Categories:
      • You mentioned inconsistencies with specific categories. Have you tried publishing a post without category restrictions to see if it has been published successfully?
    4. Error Messages:
      • Are there any error messages related to Jetpack Social in your dashboard or under Site Health → Info?

    Steps to Troubleshoot:

    1. Disconnect and reconnect your social accounts from the Marketing → Connections page.
    2. Create a test post (even a draft) and attempt to publish it to all connected platforms. If the issue persists, note it.
    3. If the issue continues, check for a plugin or theme conflict by temporarily deactivating other plugins and switching to a default WordPress theme like Twenty Twenty-Four.

    Built-In Social Sharing Alternatives

    If the problem persists, consider using WordPress.com’s built-in social sharing tools for manual or scheduled posting. These tools allow greater control and ensure your content reaches the right audience without relying solely on automation.

    Please provide any additional details, such as specific error messages or recent changes to your setup, and we’ll continue to assist you.

  • The topic ‘Jetpack Social doesn’t work’ is closed to new replies.