Jetpack Stats
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I recently changed my staging site to my published site. When I did Jetpack stopped tracking my website stats. Interesting thing is that in the mobile app it shows the stats. Any idea what settings I need to update?
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi Steven –
Thanks for reaching out to us. As a reminder, your business plan provides our live chat support team access. That will be the fastest route if you ever need more urgent assistance. We are happy to assist you in the forums, too!
When I look at the stats page here: https://wordpress.com/stats/day/thejoinery.club
There are reported stats for this project. Looking through the other sites on the account, I noticed there wasn’t any traffic to stevenricks.home.blog, which is the default site selected by the editor. If you click on My Sites in the upper left corner, you can toggle between the projects on the account.Please write back to us if more help is needed.
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Hey there,
When I did Jetpack stopped tracking my website stats. Interesting thing is that in the mobile app it shows the stats. Any idea what settings I need to update?
Could you get screenshots of that as well? I’m curious what you’re seeing. Also, can you confirm what date you went live with the new site?
You’re also welcome to resolve this by chat as my colleague mentioned.
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I believe the change over was around the 14th of December.
That does seem to track with the lack of stats in your browser! I’ve nudged the site to re-sync Jetpack items such as stats, and this should normally kickstart the stats tracking for your browser view once more.
With regards to where they went – I think they were indeed going to your staging site instead. Would you want us to check if we can get the stats for the last two weeks or so moved over from the staging site to your live site?
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