Jetpack stats connected, but no stats available
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I installed and configured Jetpack yesterday morning, and was able to successfully complete the ‘Connect to WordPress’ step. Even now, I have a green indicator on the Jetpack configuration page that says ‘connected to WordPress.com’.
However, my stats page only says ‘No stats are available for this time period.’ and I have big zeros for all my numbers, even though I’ve had multiple friends visit the site at my request (for testing).
My Jetpack configuration settings are:
Admin bar – yes
Registered users – no (I am the only registered user)
Report visibility – only Admin is checked.Thanks for any assistance you can offer.
Regards,
Carey
Blog url: http://thefourohproject.com -
Hi Carey,
Can you try uninstalling and then reinstalling Jetpack with all other plugins deactivated?
Additionally, have you made any changes to your site’s theme recently?
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This is a new blog, moved from WordPress.com to self-hosted. Yesterday, I set up new theme, imported blog using WP importer, installed and connected Jetpack.
At your suggestion, just now I deactivated all plug-ins, deleted JetPack, downloaded from jetpack.me, installed, activated, and connected to WordPress.com. No other plugins are active.
Still getting same message: ‘No stats are available for this time period’.
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Can you please try changing your timezone in the Settings section of your Dashboard to anything but what it currently is, then set it back?
For reference:
https://en.forums.wordpress.com/topic/stats-error-1?replies=7 -
Changed the timezone settings to somewhere in Africa, then changed it back to the correct setting. No effect.
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I’ve just responded via a private ticket so we can continue to take a closer look at everything for you. If you don’t see an email from us, just let me know!
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