jetpack stats fault
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I have a linked blog at
travelblog.com/jusgo/thereStats are not working and this ispreventing the side loading
error message is
We were unable to get your stats just now. Please reload this page to try again. If this error persists, please contact support. In your report please include the information below.
User Agent: “Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0”
Page URL: “http://travelblog.com/jusgo/there/wp-admin/admin.php?page=stats&noheader”
API URL: “http://dashboard.wordpress.com/wp-admin/index.php?noheader=true&proxy&page=stats&blog=50987520&charset=UTF-8&color=fresh&j=1:2.2.2”
http_request_failed: “Couldn’t resolve host ‘dashboard.wordpress.com'”Is there a way to fix this or just disable stats ?
Thanks
Brian -
Howdy,
Thanks for getting in touch with us.
I had a look at your site, and everything seems to be set up properly. You should be able to access your Stats in your dashboard, and on WordPress.com:
https://wordpress.com/#!/my-stats/?unit=1&blog=50987520If you still experience issues, could you please try installing the Jetpack Compatibility Plugin so we can see some additional information from your site?
1) Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
4) Click the “Select All” button.
5) Send the results of the test in to our form on http://jetpack.me/contact-support/Thank you.
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Hi Richard.
I think there was a connectivity issue between my server located in the UK and wordpress.com . Stats are working now.
Thanks
Brian -
Hi tripmob,
Thanks for getting back to us. It’s great to hear it’s working now – let us know if you run into any issues again!
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