Jetpack stats for date range
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I have just upgraded my free WordPress.com site to the Starter plan and when I go to the Dashboard and select Stats I see “7-day highlights”, a graph showing stats for the last 30 days (under a title of today’s date), and then a list of posts and pages and other info.
I want to be able to check visits and pageviews for a specific time period, so I select the time period and (1) the graph changes to weekly and begins well before my selected start date (and the title changes to a date range that is different to what I asked for as well as different to what the graph shows), while (2) the stats for posts and pages don’t change at all.
This seems very strange and isn’t what I want. Am I doing something wrong please?Thanks.
The blog I need help with is: (visible only to logged in users)
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Hi @overturntablesm, we have some default time periods defined, but you should also be able to select a different time period. If that isn’t working for you, would you be willing to share what dates you want to select and allow us to try it on our side, so we can see what you’re seeing? Thank you in advance!
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Hi supernovia, thanks for replying. I want to be able to choose time periods to evaluate, when something interesting happens. In the present case, I was trying from 20 November to 31 December because 20th was when I upgraded.
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Thanks for the extra information!
If you go to your stats page, you should see a button that says “Last 30 Days” – if you click that, it will expand to choose either the last 7, 30, 90 days, last year, or a custom date range.
. That should give you the specific time frame you’re looking for!
I hope that helps! Let us know if you have any questions or need help with anything else.
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Hi heroponriki,
Thanks for the reply. The problem is, I have done that and it doesn’t appear to give me what I need. As I said in my initial post, when I initially open the Stats, I see the following info:
* 7-day highlights (visitors, views, likes & comments)
* a bar chart showing a month of daily visits & pageviews (with a title that shows just the current date)
* more detailed info on posts & pages, countries, referrers, etc, for the current day only (I think).When I select the time period as you say, I get the following:
* the 7 day highlights don’t change
* the graph changes to weekly visits & pageviews, over 7 weeks, and thus begins well before my selected start date (and the title changes to a week-long date range that is different to what I asked for as well as different to what the graph shows), and
* the stats for posts and pages don’t change at all.This is very confusing – several different time periods are shown and none of them are the one I asked for, and the titles are confusing.
Thanks.
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Thanks for getting back in touch! I attempted to reproduce the issue, and when I changed the date range and switched to a weekly view, it only required a click to switch back to the daily view. In the daily view, I can see the visitor and view stats for each day.
The “January 12” header date simply indicates the current day. If you are in the “weeks” view, it will show the current week, but the actual stats should correspond to the selected date range.
If you are not seeing the same view, I suggest trying a different browser than the one you currently use to eliminate any potential browser-related issues. If you’re trying to see different stat data other than views and visitors, please let us know and we can look into whether or not that particular data can be filtered down by date. Thanks!
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Thanks for persevering with me!
(1) I checked on a different browser (Chrome – I normally use Safari) but it was the same.
(2) Yes, I can see that changing the date range does change the bar chart graph, as in your screen grab. But even here, the results are curious. When I first tried it for my time period of 20 Nov – 31 Dec, it showed an extended chart, but it didn’t cover the full period – I think because there were too many days. Switching to weeks shared the period before the start of my time period, so it wasn’t possible either way to add up the individual days or weeks to get the number I was looking for.
Further, if I just select “Last 7 days”, I get different data to that shown at the top, because the bar chart only shows the last 6 days! And that includes the current day, which isn’t complete yet. And even if I ask for the date range that is actually the last 7 days (today, the 12th, I ask for 4th to 11th so it will start on the 5th – which is confusing in itself), I get different figures to what is shown in 7-day highlights.
(3) But the important thing for me is that nowhere can I see the total pageview and visit figures. I have to add them up manually, which I can do, but it’s not entirely satisfactory. What I would hope would happen when I select a time period is that the summary stats down below would change to reflect the chosen time period, and they would include the pages and visit numbers totalled for that time period.
I guess this conversation is showing that Jetpack doesn’t give these stats, and I will just have to continue adding up all the daily figures – e.g. if I want to look at weekly figures on any day other than the following day. I can cope with this as I have few visitors as yet, but I feel Jetpoack should be able to supply such basic stats – and the stats it does supply should be labelled more accurately and be actually what it says.
Perhaps this is a feature request!
I realise you must be busy and probably don’t have much time to look deeply into these issues, but I honestly feel these stats let Jetpack down badly. On other self hosted WordPress sites I have been using Matomo and Burst analytics, and Jetpack really seems awfully inferior. Sorry to be critical, but I hope someone can look into this further.Thanks for your help.
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Appreciate your thorough feedback, and I apologize for the delayed response. I wanted to inform you that I’ve shared your detailed feedback with the team currently enhancing the Stats feature. Your input is invaluable as they work on refinements and additional features.
While I understand that this doesn’t directly address the specific Stats issue you’re experiencing, I hope this update provides some reassurance. We’re actively working to improve the feature based on user feedback. If you have any more insights or concerns, feel free to share.
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Hi, thanks for that reply. I’m fine with that – I was a little concerned I meant have been too critical. My summary of the needs would be (1) everything that appears should be clearly and correctly labelled, and (2) it would be helpful to have data available (totals or means) for any selected time period. Thanks.
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Hi, thanks for that reply. I’m fine with that – I was a little concerned I might have been too critical. My summary of the needs would be (1) everything that appears should be clearly and correctly labelled, and (2) it would be helpful to have data available (totals or means) for any selected time period. Thanks.
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Hi there!
No worries, and thank you for sharing your continuous feedback that helps us improve WordPress.com. :)
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