Jetpack Stats Missing

  • Unknown's avatar
    jasonaleixo · Member ·

    Hi – We recently tried to migrate our site to a different server and had to reconnect Jetpack and all of our stats disappeared. Can you restore them?

    The site I need help with is barrettsportsmedia.com. It is not hosted by WordPress.com, but it is connected with Jetpack.

  • staff-blorbo · Staff ·

    With Jetpack, your stats and subscriber information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats and subscribers were lost.

    That’s what happened on your site; it previously used a different site URL, 100.25.250.8

    I have fixed the issue and you should be able to get your stats and subscribers back by reconnecting to WordPress.com from the Jetpack section of your site’s Dashboard.

  • The topic ‘Jetpack Stats Missing’ is closed to new replies.