Jetpack Stats still showing the old domain

  • Unknown's avatar
    jerraxglobal · Member ·

    Hello,
    the pages shown jetpack stats still show the old domain name, how can i fix that?
    Thanks!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi there,

    Please let me know both the old and new domain names so I can try and fix this.

  • Unknown's avatar
    jerraxglobal · Member ·

    Hey, the old one is cpupremier.com and the new one is https://corerex.com

  • Unknown's avatar
    helper-heroponriki · Member ·

    Thanks for that. I’m showing we have the new website on record on our end.

    What you’re likely seeing are old search engine results since your site seems to get a lot of traffic referrals off Google searches. If you just changed your domain it could take up to a few months for Google to reindex your site. You can always submit a request to Google to reindex your site sooner, but it’s up to them to accept the request.

    We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

    You should set up a simple 301 redirect for any traffic that goes to your old URL to your new URL. If you kept your permalinks the same, you should be able to redirect traffic using a wildcard redirect so any pages going to cuupremier.com/* would go to corerex.com/* instead. The 301 redirect will also inform search engines to update their index to use the correct URL.

    There are a number of plugins out there that can make that process easier – here’s one that’s used by a lot of other site owners:

    Redirection

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

  • Unknown's avatar
    jerraxglobal · Member ·

    No so basically the cpupremier is different website, it was a clone and when we replaced the URLs, it still shows the old domain in our new website jetpack stats. cpupremier is now a different site and this site used to run on cpupremier but now is https://corerex.com

    Screenshot-2021-11-19-at-1-05-01-AM

  • Unknown's avatar
    jerraxglobal · Member ·

    Also, this happens only if I check stats on https://wordpress.com/stats/ otherwise on my WordPress installation its shows fine. Is it something you can help with?

  • staff-totoro · Staff ·

    Thanks for clarifying. We primarily support sites hosted on our managed WordPress.com service, so we have some familiarity with Jetpack, but there is a limit to how deeply we can troubleshoot issues since it’s not an area of specialization for us.

    Given what you are seeing, can you report this to Jetpack support staff here? They would be in the best position to help you get sorted, thanks!

    https://wordpress.org/support/plugin/jetpack/

  • Unknown's avatar
    jerraxglobal · Member ·

    Oh okay got it, thanks!

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