Jetpack Stats stopped working after the update

  • Unknown's avatar

    So I have the current version of WordPress.org and I’ve been running only a couple of plugins so far. Jetpack has been running since they introduced it and it has worked perfectly with all the current plugins so far. When WordPress prompted me to update my Jetpack I did so as the diligent updater that I am.

    Immediately after the update the stats page disappeared and even the 48 hour graph has gone. I now notice that the stats tab on the left is gone and I go to investigate. Then a bunch of errors pop out instead of the WordPress dashboard. I refreshed and was able to get into Jetpack but couldn’t find my stats anymore and updating my settings did no good. I deactivate Jetpack and activate again but it doesn’t fix anything. Then I delete the plugin and install a new one and stats are still gone.

    I’ve maintained Jetpack pretty well up to this point and I have my WordPress account loaded into it fine. I think the update has changed something that made it not work anymore. Any help would be appreciated.

    If not maybe someone can supply me the previous version of the plugin so I could continue using it.

    Thanks again.
    Blog url: http://www.thetechnoclast.com

  • Unknown's avatar

    Hi there,

    A few users have mentioned having trouble viewing their stats. We’re currently looking into this issue.

    Just a few questions to help us sort this out:

    1. Do you know what version of PHP you’re running?
    2. Where’s your site hosted?

    Could you please try disabling any plugins you might be using, including Jetpack? Then, re-activate Jetpack, and see if that clears up the issue.

  • Unknown's avatar

    Could you please try upgrading to Jetpack 1.2.1?

    This issue should now be resolved:
    http://jetpack.me/2011/11/18/thanks-for-the-bug-reports-jetpack-1-2-1-released/

  • Unknown's avatar

    Thanks, just updated to the new Jetpack and it did get fixed!

    Big thanks to the quick response!

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