Jetpack Subscription got cancelled.

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  sagarmehta502408 · Member · Oct 9, 2022 at 5:58 am

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  Hello, I recently purchased a plan with Bluehost, however somehow I received an email that my Jetpack premium subscription is cancelled, refer screenshot of email:
  
  Need to understand why it got cancelled, on Bluehost dashboard I can still see Jetpack Premium is still active

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  helper-heroponriki · Member · Oct 10, 2022 at 2:17 pm

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  Hi there:

  You’ve posted to the free support forums for sites hosted here at WordPress.com. Since your site is not hosted with us, we’re limited to what we can help with and advise. But I can get you pointed in the right direction to get help.

  If you have a plan through Bluehost, you should contact them for information about the status of your plan. It’s possible you had a duplicate plan and they cancelled one or perhaps they updated your plan and it replaced the one you had previously. Since you have the plan through them, they’ll have more information and can clarify things for you. You can contact them here:

  https://www.bluehost.com/contact

  In the future if you need help with Jetpack, you can contact their support team here:

  Contact Support

  I hope that helps!