Jetpack Subscription Widget

• 

  littlelivesbig · Member · May 30, 2017 at 9:22 pm

  • Copy link
  • Add topic to favorites

  People are entering their email addresses and trying to subscribe to my blog but it isn’t working. People are either not receiving a confirmation email at all (spam folders have been checked) or they do get an email but when they press confirm subscription they receive this message: ‘Your subscription could not be activated. It may have expired, or the email address you subscribed with is not attached to your WordPress.com account.’

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · May 30, 2017 at 9:26 pm

  • Copy link

  littlelivesbig.com is hosted by Unified Layer
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service