Jetpack trouble

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  coreygray99 · Member · Jul 12, 2013 at 10:23 pm

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  I recently updated jetpack, and it does not function now. I get this error message:
  Downloading install package from http://downloads.wordpress.org/plugin/jetpack.2.3.1.zip…
  Unpacking the package…
  Installing the plugin…
  Destination folder already exists. D:/Hosting/6389435/html/wp-content/plugins/jetpack/
  Plugin install failed.
  How do I access and delete the previously installed jetpack info. to reinstall the plugin?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 12, 2013 at 10:24 pm

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  I suggest looking for an answer to your question here first. http://jetpack.me/support/ If you do not find one then the Jetpack forum is at WordPress.org http://wordpress.org/support/plugin/jetpack If you don’t have a username account at WordPress.org, click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post there.

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  coreygray99 · Member · Jul 20, 2013 at 2:59 am

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  Got it. Many thanks!!!!

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  thistimethisspace · Member · Jul 20, 2013 at 3:43 am

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  You’re welcome.
  P.S. Same person – different username account.