jetpack update

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  momentswithmarylee · Member · Jan 21, 2016 at 3:00 am

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  I went to update my Jetpack plugin and my site is completely inaccessible. I can’t do anything. It’s a complete white screen. My site cannot even be accessed from viewers. Can you please help?

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  timethief · Member · Jan 21, 2016 at 3:53 am

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  Hi there,
  This is wordpress.COM and we don’t provide Jetpack support. We provide support only for sites hosted by wordpress.COM. We do not provide support for wordpress.ORG software installs. Your site is not hosted by wordpress.COM. Our support docs do not apply, and we do not provide support. You are posting to the wrong support forum.

  Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs, and we do not provide Jetpack support on these wordpress.COM support forums. Please direct Jetpack issues to where they can get Jetpack support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a wordpress.ORG software install on paid hosting, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/