Jetpack Update Crash

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  footprintsoffemme · Member · Mar 30, 2017 at 4:58 am

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  Hello! I recently updated jetpack which caused my site to crash. I cannot login via admin either. I get this message when I try and access my site:

  Warning: require_once(/home4/taace1i1a/public_html/wp-content/plugins/jetpack/class.jetpack.php): failed to open stream: No such file or directory in /home4/taace1i1a/public_html/wp-content/plugins/jetpack/jetpack.php on line 71

  Fatal error: require_once(): Failed opening required ‘/home4/taace1i1a/public_html/wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/opt/php56/lib/php’) in /home4/taace1i1a/public_html/wp-content/plugins/jetpack/jetpack.php on line 71

  I did some research and tried what people have recommended. I have been unable to access my site through ftd to uninstall the plugin. This is for my personal site hosted through wordpress, not my wordpress.com site.
  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Mar 30, 2017 at 4:21 pm

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  Hi there,

  This support forum is for sites hosted at WordPress.com. Your question is about a self-hosted WordPress site and you’ll find help at the WordPress.org forums and the Jetpack support site.

  If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

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  staff-miltonb · Staff · Mar 31, 2017 at 7:35 pm

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  Hi there!

  Closing this thread since we are dealing with this issue via email.