Jetpack update crashed site.

• 

  dano17 · Member · Feb 20, 2020 at 4:49 pm

  • Copy link
  • Add topic to favorites

  I just updated this site to the newest version, it installed quick enough when I went to go back to dashboard I got booted out and now can’t login to WordPress or view the site. I turned on WP Debug and it gave me this error;

  Fatal error: Uncaught Error: Call to a member function is_user_connected() on null in /home/jdanlitt/public_html/dlphoto.pictures/wp-content/plugins/jetpack/class.jetpack.php:1723 Stack trace: #0 /home/jdanlitt/public_html/dlphoto.pictures/wp-content/plugins/jetpack/modules/notes.php(205): Jetpack::is_user_connected() #1 /home/jdanlitt/public_html/dlphoto.pictures/wp-content/plugins/jetpack/modules/notes.php(129): Jetpack_Notifications->print_js() #2 /home/jdanlitt/public_html/dlphoto.pictures/wp-includes/class-wp-hook.php(288): Jetpack_Notifications->styles_and_scripts(”) #3 /home/jdanlitt/public_html/dlphoto.pictures/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #4 /home/jdanlitt/public_html/dlphoto.pictures/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #5 /home/jdanlitt/public_html/dlphoto.pictures/wp-admin/admin-header.php(149): do_action(‘admin_head’) #6 /home/jdanlitt/public_html/dlphoto.pictures/wp-admin/index.php(111): include(‘/home/jdanlitt/…’) #7 {main} thrown in /home/jdanlitt/public_html/dlphoto.pictures/wp-content/plugins/jetpack/class.jetpack.php on line 1723

  Here are the lines in the code;

  1722 public static function is_user_connected( $user_id = false ) {
  1723 return self::connection()->is_user_connected( $user_id );

  The blog I need help with is: (visible only to logged in users)

• 

  staff-blorbo · Staff · Feb 20, 2020 at 6:31 pm

  • Copy link

  That looks like an incomplete update.

  You’ll need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /jetpack/ directory there.

  Once that’s done, you’ll be able to reinstall Jetpack normally from Plugins > Add New in your site’s Dashboard.