Jetpack Videopress Widget Problems
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This is a very complicated question, so just hold on! :)
Okay, so I have a website called http://www.southkakalakigirl.com. A couple months ago I made a videopress account and got it hooked up to that website. Everything was going fine, until about a week ago when I upgraded my jetpack from . . . what is it, 3.6? to 3.6.1. Then my Videopress stopped working. At first, it had this weird error message on all my posts that included a video, but that magically went away after a couple minutes. Now my Add Videos button on my posts has disappeared, and I still have tons of space left on Videopress! So, I looked around on my website to figure out what was wrong. I noticed that jetpack 3.6.1 has a new widget: Videopress. I turned it on, and thought that that would solve the problem . . . but it didn’t. Then I click configure and noticed that it doesn’t say that I am hooked up to my account SKGvideos. I pressed the refresh button, but no blogs popped up. How do I connect my website to SKGvideos????? Please answer ASAP!The blog I need help with is: (visible only to logged in users)
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Hi,
I believe part of the issue is your Jetpack site is connected to WP.com through a different account than your VideoPress upgrade.
Can you:
- Deactivate the VideoPress plugin
- Disconnect Jetpack and reconnect it using the same account as your VideoPress upgrade?
- Activate the VideoPress module in Jetpack
- Verify the settings, which should now show your blog
- Attempt to upload a video by going to a post, then clicking on “Add Media” and selecting the VideoPress option at the bottom left of the pop-up
Please let me know if you have any questions or if that doesn’t resolve things for you.
Thanks!
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I have already tried 1, 3, and 5. None of them worked! Also you said that there would be a VideoPress option at the bottom left of the pop-up? I do not see that . . . is that because my website is not directly a WordPress one? I bought the template from another website and then hooked it up to the Jetpack . . . thanks for helping, I will attempt to try 2 and 4. :)
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Hi there – The issue might be that you have two different WordPress.com accounts and the old VideoPress plugin you were using was connected to a different WordPress.com account than your Jetpack plugin (with its VideoPress component). To test for this, can you please do the steps that Kraft suggested 1-5 in exactly that order one more time? Let me know what happens when you do that. Thanks!
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Okay, I will do that. I have kind of found a temperary solution . . . I connect the WordPress plugin, upload my video, post it, and then deactivate the plugin or else my post won’t show the video but will show this weird error message. I don’t like this way very much, though, so I will definitely try those again.
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