JetPack won't stop emailing me

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  sarinalangerwriter · Member · Oct 3, 2022 at 1:42 pm

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  For the last two weeks or so, JetPack won’t stop emailing me about my site being down and then running again. When I click on the management link in the email, there are no settings to change email notifications, no way to turn it off. I haven’t used this site in years, so all these emails are a waste and very annoying by now. How do I make it stop?

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Oct 3, 2022 at 3:00 pm

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  Hi there:

  Can you let me know the reference number that follows “You are receiving this email because you activated downtime monitoring on your site. If you need to contact support, please include this reference number:” at the bottom of that email? Once I have that information, I’ll be able to pull up your data on our end and stop those notices for you.

  Thanks!

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  sarinalangerwriter · Member · Oct 4, 2022 at 8:09 am

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  Hi! The email doesn’t say that, but it has this:

  Error reference: 124266958/intermittent

  I take it that’s the one? It’s the only number in there.

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  aleone89 · Staff · Oct 4, 2022 at 9:57 am

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  Hello there,

  That looks like it could be server specific.

  To check, what is the URL related to this message?

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  sarinalangerwriter · Member · Oct 4, 2022 at 12:53 pm

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  It’s sarinalangerwriter.com

  It’s an old site I don’t use any more, but the emails are recent.

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  staff-zinnia · Staff · Oct 4, 2022 at 2:08 pm

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  Thanks! I went ahead and disconnected the Jetpack connection. Write back if you need more help.