Jetpack wont work
-
Hello,
Our website needs to be restored. I need to get it up immediately and Jetpack isnt working. Please advise. Also our domain settings need to be restored as well.
Thanks,
Charles
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
Hi Charles –
Thanks for writing to us. I’ll be glad to take a closer look at this together.
The issue here is that your hosting plan expired on March 8th and the new plan wasn’t purchased until April 18th. Both the hosting and domain need to remain active in order for the site to work. In this situation you are going to restore the site with these instructions:
If your site’s plugin-enabled plan expires, features like plugins and third-party themes are removed from your site. Follow the steps in this guide to restore your website to how it was before your plan expired. Step 1: Renew Your Plan The first step to restore your site is to upgrade to a Creator or Entrepreneur plan again. Do this as quickly as possible because the site’s plugins are remI can provide additional help if needed. I would also appreciate learning about any other troubleshooting steps you’ve tried.
It’s a good idea to double-check and ensure a card is on file for automatic renewals to avoid this kind of disruption in service again.
This guide covers how to pay for a WordPress.com plan, domain, and other services we offer. Accepted Forms of Payment You can pay for purchases on WordPress.com with the following payment methods: All major credit and debit cards. PayPal, in supported countries. Apple Pay, on supported devices. Google Pay, on supported devices. In some countries and currencies, we support aCheers!
- The topic ‘Jetpack wont work’ is closed to new replies.
WordPress.com Forums 