jetpack_backup_t1_yearly

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  bethcherico · Member · Feb 14, 2025 at 10:06 pm

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  Is there any way to find out why a plan did not auto renew. All information was good with account and payment info.

  Only found out a month later that it didnt renew because site crashed and I needed a backup that was now not there.

  I also do not have access to the backups that I was paying for, since the account did not auto renew as it was stated it would in my purchase a year ago.

  I need to speak with some one that can clarify and get me access to my backups.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)