JibJab Subcription

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  sunshinespicnmixhandmadecrafts · Member · Jan 18, 2016 at 6:34 pm

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  cancel my subscription

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  timethief · Member · Jan 18, 2016 at 6:38 pm

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  Exactly (1) which subscription, for
  (2) which upgrade on which wordpress.com hosted blog, that was registered and purchased by
  (3) which username account are you referring to?

  1. What is the exact URL of the wordpress.COM hosted site in question?

  2. Exactly which wordpress.COM username account registered it?

  3. Exactly which wordpress.COM username account purchased the upgrade(s)?

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and cancel any upgrade.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the exact same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades, and cancel auto renew as well. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  NOTE: If you purchased a domain name via wordpress.com Staff need to know whether or not you want to keep the domain name and use it on another site.

  I typed modlook into the sidebar tags on this thread for a Staff follow-up.

  How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Jan 20, 2016 at 5:02 pm

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  Hi there,

  I do not see any subscriptions under the account you are writing us from. Do you have a different account from which the subscription exists? If so, please post in this thread under that account to verify ownership and I’ll be happy to take a look for you.

  Also, let me know what type of subscription you want canceled. If it is a domain, let me know the URL.

  Thanks!