JSON File upload error
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Hi guys! I am facing this issue when I try to upload a json template file I created from my staging site. When I try to import that file from template dashboard, I get redirected to /admin-ajax.php with a Bad gateway error code 502. I tried creating a new page and upload the file from elementor Import template to your library but I get an error too (An error occurred, try again).
I appreciate your help.
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I get this log data, how it might help?
Attempt to read property “labels” on null
Line : 694
/var/www/wptbox/wp-content/plugins/elementor/app/modules/import-export/module.php
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere.
I can see based on the code you shared that there is some issue with the elementor theme specifically, and not a general WordPress issue. The good news is that help is available directly from the creators of your theme here: https://elementor.com/support/
Hope this helps point you in the right direction!
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