Jupiter X Core issue / Recovery mode

  • Unknown's avatar
    ywammarseille · Member ·

    My website has crashed. I received an email that it was due to a Jupiter X Core plugin not loading. I was briefly able to access my dashboard in recovery mode, but can no longer access it.
    I have two questions:
    1. How do i enable recovery mode?
    2. How do I fix the problem with Jupiter X Core? This is the error message:

    An error of type E_COMPILE_ERROR was caused in line 70 of the file /home3/ywammars/public_html/wp-content/plugins/jupiterx-core/includes/customizer/settings/settings.php. Error message: require_once(): Failed opening required ‘/home3/ywammars/public_html/wp-content/plugins/jupiterx-core/includes/customizer/settings/layout/popup.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’)

    Thank you for any help

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

    Please contact support for the plugin you’re using directly for help with this.

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

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