just a heads up

  • Unknown's avatar
    rrr742765 · Member ·

    Hello WordPress Support, I’ve recently noticed that outbound cURL requests from my site began failing around the same time a new human‑verification step (simple math problem) was introduced. While I can complete the challenge in a browser, automated server‑to‑server requests cannot. I wanted to flag this in case it helps your team connect the timing and investigate whether the verification layer is affecting API calls or plugin updates.

    The blog I need help with is: (visible only to logged in users)

  • tamiratb · Staff ·

    Hi @rrr742765,

    Thanks for reaching out.

    A quick note: this forum is intended for WordPress.com users, and it looks like your site is self-hosted. For support specific to Jetpack on self-hosted setups, we encourage you to reach out directly via the Jetpack support portal: https://jetpack.com/contact-support/

    From your description, it sounds like you may be referring to Jetpack Protect’s math verification during login.

    To help us investigate, could you provide more details, like specific error messages or screenshots, while submitting your ticket using the Jetpack support portal above?

    We look forward to your update and resolving this with you!

    Best,

  • Unknown's avatar
    rrr742765 · Member ·

    Hi, my WordPress Site Health shows this error: cURL error 7: Failed to connect to http://www.brmicke.com port 443: Connection refused

    The site loads fine in a browser (SSL padlock is present), but WordPress itself cannot connect to its own REST API or complete loopback requests.

    Could you please check if the server firewall or outbound cURL requests to my own domain are being blocked, and adjust settings so WordPress can complete REST API and loopback requests?

  • staff-loquaciousloon · Staff ·

    Hi @rrr742765!

    Thank you for sharing this info. As mentioned above, the forum you are currently posted to is specifically intended for WordPress.com hosted websites. Your site, brmicke.com, is hosted over on Bluehost and using Jetpack to connect to WordPress.com, but it isn’t hosted here.

    To get direct support for the specific kind of issue you’re running into, please submit your request through the Jetpack support page here:

    https://jetpack.com/contact-support/

    and our team of Happiness Engineers will be happy to help you troubleshoot your connection problems 🙂

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