Just activated genesis and infinity pro and now it doesn’t recognize my email or username

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  datamovesme · Member · Jun 5, 2018 at 1:27 am

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  Hi,

  I just activated genesis and the infinity pro theme. I only activated my site (through my gmail account) 2 minutes ago, so I don’t know if that is part of this.

  However, when I click on customize (it says my current theme is infinity pro) it takes me to a page to login. Then tells me that my email and username are not recognized :(

  Please help!

  Thanks,
  Kristen

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  fstat · Staff · Jun 5, 2018 at 1:12 pm

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  Hi Kristen,

  If you’re referring to datamovesme.com, then it is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by BlueHost.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you should ask over at the WordPress.org forums:

  https://wordpress.org/support/

  If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

  WordPress.com vs. WordPress.org