Just bought a domain and it says 'DNS needs to be updated'

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  debargetribute · Member · Sep 14, 2015 at 1:22 am

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  Hello,

  I just bought a domain debarge.net and when I try to access it, it doesn’t work.

  My blog name used to be debargetribute.wordpress.com but I did choose Make debarge.net primary domain so I don’t understand why it doesn’t work. Can you help me with that? thank you.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Sep 14, 2015 at 7:36 am

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  Hi there. debarge.net is showing as available to register if I search it, so it doesn’t appear as if your registration went through. You should have received an email verification after registering the domain: https://en.support.wordpress.com/domains/register-domain/#email-validation-and-verification

  Please check if the payment for that upgrade has been credited to your card. If it has, let us know, otherwise please try to register that domain again.

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  debargetribute · Member · Sep 14, 2015 at 1:18 pm

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  Hello and thanks for the reply.

  I didn’t receive that email but I did get the receipt with the following:
  Domain registration(new purchase)
  debarge.net
  Domain mapping(new purchase)
  debarge.net

  And yes, I see the transaction on my credit card. Can it be cancelled sor I can try again?

  Thank you.

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  debargetribute · Member · Sep 14, 2015 at 1:21 pm

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  I also received an email with “I’ve added free credits to your WordPress.com account.” how does that work?

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  debargetribute · Member · Sep 14, 2015 at 1:44 pm

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  I purchased the domain again and was sent a verification email still I get ERR_NAME_NOT_RESOLVED , unable to access my site.

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  kokkieh · Staff · Sep 14, 2015 at 1:46 pm

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  I’ve tagged this for staff to follow up so they can help you with this. Please be patient a little longer while waiting for their response.

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  rachelmcr · Member · Sep 14, 2015 at 4:46 pm

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  Hi there,

  I see that another member of our support team is helping you with this domain via email. He will reply to your latest emails to continue helping you with the domain.

  To avoid confusion, I’m going to close your support forum threads so we don’t have multiple conversations about this issue going on at the same time. If you have any further questions or concerns, please reply to that email and we can keep helping you that way.