Just got a payment from WooCommerce…

  • Unknown's avatar
    hawkfieldmanor · Member ·

    But we terminated our website/store on woocommerce back in February. Where did this payment come from?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    hawkfieldmanor · Member ·

    We only ever had about 5-6 Subscribers, but all had “expired” but one, and she said she was never charged the month our woocommerce was terminated. I’m reaching out to 3 or the folks but I don’t have a way to contact the other subscribers.

    We are a farm. At Woocommerce’s suggestion, we used the subscription option to operate our farm’s CSA. Glearly this person just got charged and either has no idea, or is expecting product from us – but I don’t have access to who this was.

    If this was virtually allowed to happene even though our woocommerce site is deleted, what else is going on? Should I be worried? I have gotten zero response from woocommerce on this issue and am not turning to the ONLY other option (Forums).

  • staff-totoro · Staff ·

    I see that some time after you made this forums post you were able to locate the priority support contact (live chat) provided under your WooCommerce upgrade.

    To avoid any confusion I am going to close this post as a duplicate, but if you need any further help you can find further WooCommerce assistance here:

    https://wordpress.org/support/plugin/woocommerce/#new-topic-0

    Thanks!

  • The topic ‘Just got a payment from WooCommerce…’ is closed to new replies.