Just got charged $78

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  edlamanna54dabdf31a · Member · May 10, 2020 at 11:24 am

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  My annual fee went up by more than 50% without me being notified which I cannot afford right now. I actually never set up the site and I only use the email address. How do I cancel without losing the email address?

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  staartmees · Member · May 10, 2020 at 12:29 pm

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  If that charge is made by wordpress.com you can check it at https://wpchrg.wordpress.com/

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  edlamanna54dabdf31a · Member · May 10, 2020 at 12:45 pm

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  I don’t want to pay $78 a year to word press for an email address. I never agreed to this amount and I want it returned ASAP.

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  kokkieh · Staff · May 10, 2020 at 12:46 pm

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  Hi there,

  What upgrade was renewed, and on which site?

  The WordPress.com account you’re using to post here was only created today, and doesn’t own any sites or upgrades with us.

  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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  edlamanna54dabdf31a · Member · May 10, 2020 at 12:46 pm

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  Sorry I just realized you’re a member not the company. Do you know how u talk to someone who can help me?

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  kokkieh · Staff · May 10, 2020 at 4:46 pm

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  @edlamanna54dabdf31a,

  I am a member of WordPress.com support staff, as indicated by the badge under my profile picture.

  You’re posting here using an account that hasn’t ever bought anything from us.

  Please log in as the account that owns the upgrade in question and comment here, or else reach out to our billing support team directly as I explained above.